Revision as of 10:13, 30 April 2026

This page explains common login issues and how to resolve them.

Unable to log in from this device or browser

As part of our ongoing effort to prevent unauthorized access to Beds24 accounts, compulsory two-factor authentication (2FA) is triggered when you log in from a device or browser that has not been recognized before.

You will receive an email with a special login link sent to your Bemar admin email address. This applies in the following cases:

Logging in from a different device or browser than usual
Logging in from an iPhone or iPad
After cookies have been deleted or disabled
After browser history has been cleared
When using a VPN, proxy, or private/incognito window

Important: The login will only work if you open the email link in the same browser that was used for the login attempt.

For iOS users: If the email opens in a different app or browser, copy the link manually and open it in Safari. See How to Copy a Link in iOS Mail for more information.

Not receiving email with login or verification link

If you did not receive the login email, check the following:

Look in your spam or junk folder.
Make sure you are checking the inbox of the correct email address associated with your Bemar account.
Search for emails with the subject: Bemarbooking.eu - login code.
Whitelist or ask your email provider to allow all messages from the domain @bemarbooking.eu and IP address 188.34.132.40.
If you are resetting your password through the Forgot password page, make sure you are using the correct username as shown in previous Beds24 emails. Using an old or different username will prevent you from receiving the reset link.
Wait a few minutes in case your provider delays delivery.

If multiple login attempts were made, only the most recent email will contain a valid link. Older ones become invalid automatically.

General troubleshooting

If you are still unable to log in after following the steps above, try the following:

Clear your browser cache and cookies, then restart your browser.
Try logging in using a different browser (for example, switch from Chrome to Firefox).
Disable browser extensions such as password managers, ad blockers, or privacy tools that may interfere with login or redirects.
Make sure your browser is updated to the latest version.
Check that your system clock and time zone are set correctly. Incorrect time settings can cause session or token validation errors.
Temporarily disable any VPN or proxy connection and try logging in again.
Ensure that JavaScript and cookies are enabled in your browser settings.
Try logging in from a private or incognito window to rule out cached data issues.
If you are on a shared or company network, ask your IT department or network administrator to check if any security software or firewall is blocking beds24.com.

If none of these steps resolve the issue and you are still logged into the Control Panel, you can open a support ticket here and we will assist you with the next steps.

Shared or additional users

If someone else uses the same Bemar account but does not have access to the admin email inbox, set up a forwarding rule so they can receive the login verification email.

If several people need regular access, consider creating additional logins with their own credentials where available.

Email link opens in a different browser or app

If your email app opens a different browser than the one you used to start the login, copy the URL from the email and paste it manually into the browser you originally used.

Delays in receiving login emails

Emails are sent instantly, but depending on your provider there might be short delays. If you are not receiving them, try refreshing or forcing your email system to fetch new messages manually. Some corporate systems or spam filters may queue messages for several minutes.

Why these security checks are required

These verification steps protect you and your guests from phishing and fraud attempts. Fake Beds24 sites have been reported to appear in search results. If you enter your login details on a fraudulent site, attackers can gain access to your account and contact your guests.

To reduce this risk, logins from unrecognized devices or browsers require verification through your registered email address.

Summary

Logins from unrecognized devices or browsers require verification by email.
Only the newest login email link is valid.
Open the link in the same browser used for login.
Ensure your Bemar admin email is accessible and can receive messages from the domain @bemarbooking.eu and the IP address 188.34.132.40.

@@ Line 1: / Line 1: @@
-Þessi síða útskýrir algeng innskráningarvandamál og hvernig á að leysa þau.
+ This page explains common login issues and how to resolve them.
-= Ekki er hægt að skrá sig inn úr þessu tæki eða vafra =
+= Unable to log in from this device or browser =
-Sem hluti af áframhaldandi viðleitni okkar til að koma í veg fyrir óheimilan aðgang að Bemar bókunarkerfis reikningum, er skyldubundin tveggja þátta auðkenning (2FA) virkjuð þegar þú skráir þig inn úr tæki eða vafra sem hefur ekki verið þekktur áður.
+As part of our ongoing effort to prevent unauthorized access to Beds24 accounts, compulsory two-factor authentication (2FA) is triggered when you log in from a device or browser that has not been recognized before.
-Þú munt fá tölvupóst með sérstökum innskráningartengli sendur á „stjórnandanetfangið“ þitt hjá Bemar. Þetta á við í eftirfarandi tilvikum:
+You will receive an email with a special login link sent to your Bemar '''admin email address'''. This applies in the following cases:
-* Innskráning úr öðru tæki eða vafra en venjulega
+* Logging in from a different device or browser than usual
-* Innskráning úr iPhone eða iPad
+* Logging in from an iPhone or iPad
-* Eftir að vafrakökur hafa verið eyddar eða óvirkjaðar
+* After cookies have been deleted or disabled
-* Eftir að vafraferill hefur verið hreinsaður
+* After browser history has been cleared
-* Þegar VPN, milliþjónn eða einkagluggi/huliðsgluggi eru notaðir
+* When using a VPN, proxy, or private/incognito window
-'''Mikilvægt:''' Innskráningin virkar aðeins ef þú opnar tölvupóststengilinn í „sama vafra“''' og var notaður fyrir innskráningartilraunina.
+'''Important:''' The login will only work if you open the email link in the '''same browser''' that was used for the login attempt.
-Fyrir iOS notendur: Ef tölvupósturinn opnast í öðru forriti eða vafra skaltu afrita tengilinn handvirkt og opna hann í Safari.
+For iOS users: If the email opens in a different app or browser, copy the link manually and open it in Safari.
+See [https://support.apple.com/guide/mail/copy-move-and-delete-messages-mlhlp1227/mac How to Copy a Link in iOS Mail] for more information.
-Sjá nánari upplýsingar í [https://support.apple.com/guide/mail/copy-move-and-delete-messages-mlhlp1227/mac Hvernig á að afrita tengil í iOS Mail].
+= Not receiving email with login or verification link =
+If you did not receive the login email, check the following:
-= Fær ekki tölvupóst með innskráningar- eða staðfestingartengli =
+* Look in your '''spam or junk folder'''.
-Ef þú fékkst ekki innskráningartölvupóstinn skaltu athuga eftirfarandi:
+* Make sure you are checking the inbox of the '''correct email address''' associated with your Bemar account.
+* Search for emails with the subject: '''Bemarbooking.eu - login code'''.
+* Whitelist or ask your email provider to allow all messages from the domain '''@bemarbooking.eu''' and IP address '''188.34.132.40'''.
+* If you are resetting your password through the [https://bemarchannel.eu/control2.php?pagetype=forgotpass Forgot password] page, make sure you are using the correct '''username''' as shown in previous Beds24 emails. Using an old or different username will prevent you from receiving the reset link.
+* Wait a few minutes in case your provider delays delivery.
-* Leitaðu í ruslpóstmöppunni þinni.
+If multiple login attempts were made, only the '''most recent email''' will contain a valid link. Older ones become invalid automatically.
-* Gakktu úr skugga um að þú sért að athuga pósthólfið á réttu netfangi sem tengist Beds24 reikningnum þínum.
-* Leitaðu að tölvupóstum með efnisorðunum: '''Bemar - innskráningarkóði'''.
-* Settu á hvítlista eða biddu tölvupóstveituna þína um að leyfa öll skilaboð frá léninu '''@bemarbooking.eu''' og IP-tölunni '''188.34.132.40'''.
-* Ef þú ert að endurstilla lykilorðið þitt í gegnum síðuna [https://bemarchannel.eu/control2.php?pagetype=forgotpass Gleymt lykilorð] skaltu ganga úr skugga um að þú notir rétt „notandanafn“ eins og sýnt er í fyrri tölvupóstum frá Beds24. Notkun gamals eða annars notandanafns kemur í veg fyrir að þú fáir endurstillingartengilinn.
-* Bíddu í nokkrar mínútur ef þjónustuaðilinn þinn tefur afhendingu.
+= General troubleshooting =
+If you are still unable to log in after following the steps above, try the following:
-Ef margar innskráningartilraunir voru gerðar mun aðeins „nýjasti tölvupósturinn“ innihalda gildan tengil. Eldri tölvupóstar verða sjálfkrafa ógildir.
+* Clear your browser cache and cookies, then restart your browser.
+* Try logging in using a different browser (for example, switch from Chrome to Firefox).
+* Disable browser extensions such as password managers, ad blockers, or privacy tools that may interfere with login or redirects.
+* Make sure your browser is updated to the latest version.
+* Check that your system clock and time zone are set correctly. Incorrect time settings can cause session or token validation errors.
+* Temporarily disable any VPN or proxy connection and try logging in again.
+* Ensure that JavaScript and cookies are enabled in your browser settings.
+* Try logging in from a private or incognito window to rule out cached data issues.
+* If you are on a shared or company network, ask your IT department or network administrator to check if any security software or firewall is blocking beds24.com.
-= Almenn bilanaleit =
+If none of these steps resolve the issue and you are still logged into the Control Panel, you can open a support ticket [https://beds24.com/control3.php?pagetype=support here] and we will assist you with the next steps.
-Ef þú getur samt ekki skráð þig inn eftir að hafa fylgt skrefunum hér að ofan skaltu prófa eftirfarandi:
-* Hreinsaðu skyndiminnið og smákökur vafrans og endurræstu síðan vafrann.
+= Shared or additional users =
+If someone else uses the same Bemar account but does not have access to the admin email inbox, set up a forwarding rule so they can receive the login verification email.
-* Prófaðu að skrá þig inn með öðrum vafra (til dæmis, skiptu úr Chrome yfir í Firefox).
+If several people need regular access, consider creating additional logins with their own credentials where available.
-* Slökktu á vafraviðbótum eins og lykilorðastjórnun, auglýsingablokkurum eða persónuverndartólum sem geta truflað innskráningu eða tilvísanir.
+= Email link opens in a different browser or app =
-* Gakktu úr skugga um að vafrinn þinn sé uppfærður í nýjustu útgáfu.
+If your email app opens a different browser than the one you used to start the login, copy the URL from the email and paste it manually into the browser you originally used.
-* Gakktu úr skugga um að kerfisklukkan og tímabeltið séu rétt stillt. Rangar tímastillingar geta valdið villum í staðfestingu lotu eða auðkenna.
-* Slökkvið tímabundið á öllum VPN- eða milliþjónstengingum og reynið að skrá ykkur inn aftur.
-* Gakktu úr skugga um að JavaScript og smákökur séu virk í vafrastillingum ykkar.
-* Reynið að skrá ykkur inn úr einkaglugga eða huliðsglugga til að útiloka vandamál með skyndiminni.
-* Ef þið eruð á sameiginlegu neti eða fyrirtækjaneti, biðjið upplýsingatæknideildina ykkar eða netstjórann að athuga hvort einhver öryggishugbúnaður eða eldveggur loki á beds24.com.
+= Delays in receiving login emails =
+Emails are sent instantly, but depending on your provider there might be short delays. If you are not receiving them, try refreshing or forcing your email system to fetch new messages manually. Some corporate systems or spam filters may queue messages for several minutes.
-Ef ekkert af þessum skrefum leysir vandamálið og þið eruð enn skráð inn í stjórnborðið, getið þið opnað stuðningsmiða [https://beds24.com/control3.php?pagetype=support hér] og við munum aðstoða ykkur við næstu skref.
+= Why these security checks are required =
+These verification steps protect you and your guests from phishing and fraud attempts.
+Fake Beds24 sites have been reported to appear in search results. If you enter your login details on a fraudulent site, attackers can gain access to your account and contact your guests.
-= Sameiginlegir eða viðbótarnotendur =
+To reduce this risk, logins from unrecognized devices or browsers require verification through your registered email address.
-Ef einhver annar notar sama Bemar reikning en hefur ekki aðgang að pósthólfi stjórnanda, setjið þá upp áframsendingarreglu svo viðkomandi geti fengið staðfestingartölvupóstinn.
-Ef nokkrir þurfa reglulegan aðgang, íhugið að búa til viðbótarinnskráningar með eigin innskráningarupplýsingum þar sem þær eru tiltækar.
+= Summary =
+* Logins from unrecognized devices or browsers require verification by email.
-= Tengill í tölvupósti opnast í öðrum vafra eða forriti =
+* Only the newest login email link is valid.
-Ef tölvupóstforritið þitt opnar annan vafra en þann sem þú notaðir til að hefja innskráninguna skaltu afrita slóðina úr tölvupóstinum og líma hana handvirkt inn í vafrann sem þú notaðir upphaflega.
+* Open the link in the same browser used for login.
+* Ensure your Bemar admin email is accessible and can receive messages from the domain '''@bemarbooking.eu''' and the IP address '''188.34.132.40'''.
-= Tafir á móttöku innskráningarpósta =
-Tölvupóstar eru sendir samstundis, en eftir því hvaða þjónustuveita þú notar gætu verið stuttar tafir. Ef þú færð þá ekki skaltu reyna að endurnýja eða neyða tölvupóstkerfið þitt til að sækja ný skilaboð handvirkt. Sum fyrirtækjakerfi eða ruslpóstsíur geta sett skilaboð í biðröð í nokkrar mínútur.
-= Af hverju þessar öryggisathuganir eru nauðsynlegar =
-Þessi staðfestingarskref vernda þig og gesti þína gegn phishing og svikatilraunum.
-Greint hefur verið frá því að falsa Bemar síður birtist í leitarniðurstöðum. Ef þú slærð inn innskráningarupplýsingar þínar á sviksamlegri síðu geta árásarmenn fengið aðgang að reikningnum þínum og haft samband við gesti þína.
-Til að draga úr þessari áhættu þarf að staðfesta innskráningar frá óþekktum tækjum eða vöfrum í gegnum skráð netfang þitt.
-= Yfirlit =
-* Innskráningar frá óþekktum tækjum eða vöfrum þurfa staðfestingu með tölvupósti.
-* Aðeins nýjasti innskráningarnetfangstengillinn er gildur.
-* Opnaðu tengilinn í sama vafra og notaður er til innskráningar.
-* Gakktu úr skugga um að netfangið þitt hjá stjórnanda Bemar sé aðgengilegt og geti tekið við skilaboðum frá léninu '''@bemarbooking.eu''' og IP-tölunni '''188.34.132.40'''.
-Senda ábendingu

Login troubleshooting: Difference between revisions