Messages

Messages This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Bemarchannel.

Contents 1 Summary 2 Send messages to guests 3 Supported OTA's 3.1 Airbnb 3.2 Booking.com 3.3 Expedia 3.4 Vrbo Summary The list only shows messages from guests who booked on channels with a direct messaging integration which are Airbnb, Booking.com, Expedia, Vrbo group inkl. Abritel, FewoDirekt, Stayz.

The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. You and your guests will see the messages in the channels extranet and apps You can view all messages also from the "API Messages" component on the DASHBOARD. Send messages to guests Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.

Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.

There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type.

Supported OTA's There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type.

Please check the channels help pages for further information.

Airbnb You can communicate with Airbnb guests directly from Bemarchannel.

Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Airbnb supports attachments in JPG, GIF and PNG format.

Booking.com You can communicate with Booking.com guests directly from Bemarchannel.

Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs.

You and your guests will see the messages in Booking.com Messaging Center.

Expedia Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

Expedia supports attachments in JPG, PNG and PDF format.

Vrbo You can communicate with Vrbo guests directly from Bemarchannel.

Vrbo allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the Vrbo reservation message thread.

Vrbo supports attachments in PDF, JPG, PNG, and GIF format.